Help - Frequently Asked Questions

How much are the shipping costs for the Furniture?

In TopKit the shipping costs to the entire peninsula, the Balearic Islands and Portugal are included in the final prices of each product. The client pays for the furniture and we, TopKit , take care of sending it to your home without having to pay postage at home.

Shipping costs for other destinations may vary depending on the weight, size, volume of the product and destination, calculated on the base price.

 


Is the furniture sent to all of Spain?

We ship to the Peninsula, the Balearic Islands, the Canary Islands, Portugal, Italy, France and Germany.


Why our furniture is cheap and quality?

In the first place, TopKit fundamentally bases its infrastructure on electronic commerce, which represents significant cost savings and, therefore, allows us to offer a quality product at a very competitive price.

In addition, we have been the designers and manufacturers of our own furniture for more than 20 years. So having our own factory allows us to lower prices even more, and offer the highest quality in all our furniture.


How can I pay for my furniture online?

Payment of the price through the website is made at the time of purchase and TOPKIT will send you an e-mail confirming the purchase made, informing you of the expected date for receiving the product.

TOPKIT states that it does not have access to or store sensitive data related to the means of payment used by the User, except for those strictly necessary for payment management. Only the corresponding financial entity processing the payment has access to this data for the management of payments and collections. Once the purchase process is finished, an electronic document is generated in which the contract is formalized and that the user can print.

TOPKIT reserves the right to cancel orders in accordance with these conditions.

 

What payment method can I use to make my online purchase?

The payment of the products offered by the entity may be made through:

 

Credit or debit card, Visa, Visa Electron 4B, MasterCard. Amex, Maestro (No increase on the final price).

If your means of payment is bank card, by clicking on "Buy now" you are confirming that the credit card is yours. If you receive a notification that your card has been rejected and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should first contact your bank to find out the reason for the rejection or lack of authorization.

PayPal.

If you choose PayPal as the payment method, once the order has been placed, it is not allowed to make any type of change in the shipping address.

Wire transfer. The deadline to make the transfer since the order was made will be 24 hours.

Discount coupons. See specific conditions of the coupons by clicking here.


Why should you buy from TopKit ?

TopKit , since 2014, has been strongly committed to selling furniture online, whose main advantages are cost reduction, eliminating intermediaries and passing these savings on to the final sale prices.

  • Considerable reduction of the sale price.

  • Reduction in storage costs.

  • Reduction in exhibition costs.

  • Reduction in personnel costs.

With all these parameters and with their application, better sales prices are achieved for the final consumer.

What is melamine?

It is an MDO or MDF chipboard, covered on both sides with sheets impregnated with melamine resins, which gives it a completely closed surface, free of pores, hard and resistant to surface wear. The boards also have an exclusive antimicrobial protection, which reduces the presence of bacteria and mold on the surface of the furniture by 99.9%, making it safer and more hygienic.

The antimicrobial agent that these wooden boards have is called BioCote®, a natural additive that has a guaranteed antimicrobial protection performance that does not deteriorate over time, remaining throughout the useful life of the furniture for 24 hours a day.

What are its most frequent uses?

It is a product that can be used in bathroom furniture, home, office, commercial installations and all those spaces where the furniture fits due to design and quality.

What are its main advantages and benefits?

It does not allow the development of microorganisms, so it is ideal for highly sanitized environments, resisting heat and the use of aggressive liquids used for


Guarantee of buying furniture online ?

The User may exercise the legal guarantee of THREE YEARS of a product according to the current regulations on the guarantee of consumer products, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In case of doubt, the User can contact info@topkit.es or telephone 910830915.

The guarantee covers shipping, repair and replacement costs free of charge to our warehouses, as well as transport costs back to the customer. In the event of a defective product, TOPKIT may choose to repair, replace, reduce or terminate the contract, procedures that will be free for the consumer and user.

To make use of the guarantee, it is essential to keep proof of purchase.


How do I know that the payment for my order has been received correctly?

From the moment you register on our page until you receive the order at home, you will be fully informed of all the processes of your order. In this way, when we confirm the payment of your purchase, you will receive an email in which, in addition to this information, you will receive specific data about the delivery of your order. In addition, by entering the My Account menu you can check the status of your order at any time. To do this, you will only have to access this page and indicate your email and password.

If you have made a transfer from the same entity as ours (For example: transfer from "Banco Sabadell" to our "Banco Sabadell" account) the transfer will reach us on the same day. If you make the transfer from an entity other than the one you have selected, your transfer will be received in approximately 48 hours. Our administration department checks payments 2 times a day, notifying you by email when payment has been received and changing the status of your order to "Paid".

Even so, depending on the payment method, additional information is available for confirmation. For example, if you pay by card, “POS” (point of sale terminal) will inform you if the operation has been carried out successfully.


Kit furniture tools?

When assembling one of our furniture Kits, you should consult the Assembly Instructions document for the same, which goes inside the package of the furniture sent or can be consulted and downloaded from our website, since they specify the necessary tools for assembling the furniture, which in general will only need a star screwdriver and a hammer, being useful on some occasions a flat screwdriver. These elements are not included in the purchased package.


What types of kit furniture do we have available?

We have many types of home furniture available for our customers: Living Room Furniture, Bedroom Furniture, Bathroom Furniture, Bedroom Furniture, Hallway Furniture and Office Furniture.

Our best-selling furniture is Shoe Rack Furniture, Radiator Cover Furniture, or Living Room Shelves,…


How to assemble a kit furniture?

The assembly of the furniture in kit is very simple and does not require previous knowledge, in any case, you can consult the Assembly Instructions that are inside the delivery package of the furniture or you can consult and download them from the product file on our website https://www.topkit.es/en/


How to apply a discount code when buying a furniture kit?

Discount coupons are promotional offers that allow a partial or total reduction of the price of the order or product. Coupons only apply to products and not to shipping costs.

Discount coupons may have some additional restrictions or limitations (for example, a limited number of coupons, or a certain redemption period). In these cases, you can consult these additional conditions in the text that accompanies the coupon. If the discount coupon is no longer valid at the time of making your reservation, you will be informed before the payment is made.

Place and date

Discount coupons can be applied in specific places and users, to specific products and on certain dates. The conditions of each campaign will be provided together with the distribution of the discount coupon.

How to take part

As for the discount coupons promoted by the company, the general contracting conditions indicated on this website are applicable, together with the specific conditions of each of the coupons.

In order to enjoy your discount, you must enter the redemption code on the Checkout screen and select "Add" before paying the remaining amount for the order.

It is very important to always refer to the applicable terms and conditions for all details or requirements of the coupon or offer.

-         The discount coupons are for personal use and are not transferable nor can they be used by third parties, except in the case of exceptions indicated in the Specific Conditions.

-         Anyone using discount coupons must be 18 years or older.

-         Discount coupons are not cumulative with other promotions of the organizing entity.

-         Only one discount coupon can be used per order and per shopping cart.

-         Coupons are non-refundable, must be used on a single purchase of one or more products purchased through this website, and cannot be redeemed for cash.

-         Discount coupons can be used for payment from a certain minimum purchase amount, taking into account the final sale price (VAT included), not including shipping costs.

-         In the event that the amount of the discount coupon does not cover the final sale price (VAT included), you must pay the difference, which will only be possible using the means of payment indicated in section 7 of the General Conditions of Sale. “Information on means of payment”.

-         In the event that the coupon has a value greater than your order, the difference will not be refundable, nor can it be accumulated for a subsequent order. Therefore, if you do not use the full value of the discount coupon in the order, you will lose the difference.

-         Discount coupons are valid for the purchase of a specific selection of products or at a specific time and will expire if they have not been used after the validity period of the coupon.

-         It is not allowed to sell, trade or acquire discount coupons without the express authorization of TOPKIT.

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